FAQ – Frequently Asked Questions

Place and Order, Get an Instant Quote

Unlike all other promotional product stores here you can commence an order with instant price check functionality.

Placing an Order

To commence an order – select your item, and quantity required. Then select the Add to Cart button. Finally check the details in your cart, add your contact details and select Proceed to Submit Enquiry. Finally click on Submit Enquiry.  Your order will be submitted to us and we will get back to you within 1-3 business day but you will not be asked for payment.

You will then receive an email confirming all your order details. An experienced customer service representative will be in touch to confirm your order.

Once all of the details are confirmed you will need to submit your company logo in editable soft copy, preferably in eps, pdf or ai format. This will be your opportunity to approve, or make suggestions for changes and improvements. Once you’ve approved your art work we will confirm the expected delivery date.

Remember, nothing goes into production without your approval! If it is time critical it needs to be approved in a timely manner or delivery may be delayed.

Delivery Lead Time

Standard delivery time are 10-14 days from artwork approval. Should you need to see a pre mock-up sample please add another 3-4 working days. Otherwise do let us know if you need the item urgently.

Example Lead Times

Lead time example counted as working days and assumes client responds immediately

  • Day 1 – Contact us with an enquiry/order request.
  • Day 2 – Personalised order confirmed.
  • Day 3 – Artwork/concept provided by client
  • Day 4 – Production commences.
  • Day 12-15 – Final Product are ready for delivery (delivery time may vary from time to time depending on schedule.

Shipping & Delivery

How much is Delivery?

Free! 1 time delivery in Singapore Only.

Artwork

What kind of artwork can I send?

We provide FREE logo prep and design help on every product we sell. So there is no need to do the work yourself – we’ll do it for you!

We want to make certain that your logo / artwork looks its best. When you submit your logo / artwork we will review it and make sure it meets the necessary requirements for a great looking imprint.

Once your logo has been given the OK, we will prepare an artwork proof for you to review and approve before your order goes to production.

Artwork File Formats

Computer files come in two basic types: raster files or vector files. Each has its place but matching the file suitable for a specific printing process is key to achieving a successful print job.

Vector Files
Accepted file extensions: .ai, .eps, .pdf.

Vector files are the preferred format for logos and graphics as they will not lose their quality or become blurry despite how much they are scaled in size. Elements of a vector file include smooth lines defining each colour, object and text. The sharpness of the image ensures that the final print quality can also be sharp and defined.

We can only accept vector images for spot colour printing (pad printing, screen printing, etc.) All text in your logo must be converted to outlines. Placed images need to be either embedded or supplied as separate files.

Please do not simply rename the file extension of your file to match the formats we require. They will not open.

And, what if I don’t have artwork?

If you do not have access to your logo in vector format we can redraw it for you but please allow us to have at least another 1-2 days.

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! If we have it on file – no need to send it with your order.

Where do I send my artwork?

Our friendly representative will get in touch with you soon.

Payment

What type of payments do you accept?

We accept Cheque (preferred mode) or Cash on delivery. Credit terms are subjected to approval by us upon requisition.

General Ordering Information

You do not need to set up an account in order to make a purchase and enter the relevant information as a GUEST check out.